Q9bet Terms and Conditions

1General Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the q9bet platform and all of its services. By creating an account or using the platform, you confirm that you have read, understood, and accepted these Terms in full.

Q9bet reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms. We recommend reviewing this page regularly.

• These Terms apply in both Bengali and English. In the event of any conflict, the English version shall prevail.
• Q9bet is an online gaming platform operated solely for entertainment purposes.
• Users are solely responsible for ensuring their use of the platform complies with the laws applicable in their country.
• Q9bet operates under an approved license and adheres to fair play principles.

2Account Registration & Eligibility

You must be at least 18 years old to register on q9bet. All information provided at the time of registration must be truthful, accurate, and up to date. Providing false information will result in immediate account closure, and any remaining balance may be forfeited.

Only one account is allowed per person, internet connection, or household. Creating multiple accounts or attempting to claim bonuses more than once will result in all associated accounts being permanently closed.

• A copy of your national ID or passport may be requested for account verification.
• Keeping your account password confidential is your responsibility. Sharing it with any third party is prohibited.
• Accounts may not be transferred or sold to another person.
• If suspicious activity is detected on an account, q9bet may temporarily suspend it pending investigation.

3Deposit & Payment Policy

Deposits on q9bet must be made using approved payment methods, including bKash, Nagad, and Rocket. Only payment accounts registered in your own name may be used for deposits. Third-party deposits are strictly prohibited.

The minimum deposit amount may vary depending on the payment method. All deposits are processed in Bangladeshi Taka (BDT). Successful deposits are typically credited to your account within a few minutes.

• No additional charges are applied to deposits.
• Deposits made via unauthorized payment methods will not be refunded.
• Transactions may be held for investigation if money laundering is suspected.

4Withdrawal Policy

Account verification must be completed before submitting a withdrawal request. Withdrawals can only be processed to the same payment method used for the most recent deposit. Withdrawal requests are typically processed within 1–3 business days.

• The minimum withdrawal amount is BDT 500.
• Withdrawals from bonus winnings are subject to wagering requirements.
• Multiple withdrawal requests may be submitted on the same day, but each will be processed individually.
• Unusual or suspicious withdrawal requests may be delayed pending investigation.
• Q9bet may request additional identity verification documents when necessary.

5Bonuses & Promotions Terms and Conditions

Q9bet offers a range of bonuses and promotions, including welcome bonuses, daily cashback, free spins, and more. Each bonus carries its own terms, which are listed separately.

By claiming a bonus, you agree to the specific wagering requirements attached to it. Winnings derived from bonuses cannot be withdrawn until all wagering requirements have been met.

• Misuse of bonuses or attempting to use the same bonus across multiple accounts will result in the bonus being voided.
• Q9bet reserves the right to modify or discontinue any bonus offer at any time.
• Free spins must be used on the designated game only.
• Cashback bonuses are generally calculated as a set percentage of net losses.
• VIP and loyalty program details are published separately.

6Gaming Rules

All games on q9bet are powered by certified RNG (Random Number Generator) technology. Game outcomes are entirely random and not predetermined. Each game has its own RTP (Return to Player) percentage, which is stated in the game description.

• If a game is cancelled due to a technical error, the wagered amount will be refunded.
• In the event of a disconnection, the game will be settled according to the record on the game server.
• In Sports Betting, bets are settled after the official result has been announced.
• In Live Casino games, the dealer's decision is final.
• Exploiting any software bugs or glitches within a game is prohibited.

7Prohibited Activities

The following activities are strictly prohibited on the q9bet platform. Any such activity will result in immediate account suspension or permanent closure, and may lead to legal action.

• Using automated software, bots, or scripts to play games.
• Creating multiple accounts to exploit bonus offers.
• Using the platform for money laundering or any other unlawful purpose.
• Attempting to access another user's account.
• Attempting to breach or bypass the platform's security systems.
• Providing false identity information or fraudulent documents.
• Making deposits or withdrawals using a third-party payment method.
• Engaging in fraudulent behavior or harassment toward other players.

8Account Suspension & Closure

Q9bet reserves the right to temporarily suspend or permanently close any account at its sole discretion. Grounds for suspension or closure include violations of these Terms, suspected fraud, or legal obligations.

• Users are generally notified by email before an account is closed.
• If an account is closed due to a breach of terms, the balance may be forfeited.
• Users may also voluntarily request to close their own account.
• In the case of voluntary closure, you will be given the opportunity to withdraw your remaining balance.

9Responsible Gaming Policy

Q9bet believes gaming is a form of entertainment, not a source of income. We encourage all players to game responsibly. Please do not wager more than you can afford to lose.

Q9bet offers deposit limits, session time limits, and self-exclusion options. Contact our support team at any time to set these limits.

• Creating an account is strictly prohibited for anyone under 18 years of age.
• If you notice signs of addiction in someone you know, please let us know.
• If you choose self-exclusion, your account can be locked for a specified period.

10Terms and Conditions Updates

Q9bet reserves the right to modify these Terms and Conditions, in part or in full, at any time. For significant changes, advance notice will be provided via registered email or a platform notification.

• Continued use of the platform following any changes to the terms and conditions will be considered acceptance of the updated terms.
• The date of any changes will be noted under the "Last Updated" section at the top of this page.
• If you have any questions about these Terms, please reach out to our support team for assistance.
• In any dispute regarding the interpretation of these Terms, the decision of q9bet shall be final.

For any questions or complaints, please reach out to our 24/7 customer support team. We are always ready to help.